Legal and trust center
Privacy Policy
This policy explains how HCMC Dental Clinic collects, uses, stores, and protects personal and health-related data when you use our website, messaging channels, and clinical services.
Effective date: May 2026 · Jurisdiction: Socialist Republic of Vietnam
Data Controller and Contact
HCMC Dental Clinic (District 1, Ho Chi Minh City, Vietnam) acts as the data controller for personal data processed through this website and related communications. For privacy requests, use our official contact channels on the contact page.
Information We Collect
- Identity and contact data: name, phone number, email, country/city, and communication preferences.
- Clinical and health-related data: symptom notes, X-rays, photos, treatment history, and medical disclosures voluntarily provided for consultation.
- Communication data: WhatsApp/Messenger/email message records and appointment-related correspondence.
- Technical data: anonymized analytics, device/browser logs, and page interaction signals for site reliability.
Purpose of Processing and Legal Basis
We process your data to provide consultation, treatment planning, appointment coordination, follow-up support, and service quality assurance. Processing is based on your request for services, consent for health-related submissions, and lawful obligations under Vietnamese regulations for healthcare record keeping and dispute prevention.
Data Sharing and Cross-Platform Communication
We do not sell personal data. Data may be shared only when necessary with authorized clinical staff, laboratory partners, secure service providers, or competent authorities when legally required. Messaging platforms (for example, WhatsApp or Messenger) operate under their own terms and infrastructure; using those channels may involve cross-border technical processing outside clinic control.
Retention, Security, and Safeguards
Health-related records are retained according to applicable Vietnamese requirements and legitimate clinical needs. Non-medical records are retained only as long as necessary for communication, operations, or lawful obligations. We use role-based access controls and procedural safeguards to reduce unauthorized access risk.
Your Rights
Subject to applicable law and clinical documentation obligations, you may request access, correction, clarification, or deletion of eligible personal data. You may also request communication preference updates. For rights requests, contact us through our official channels and include sufficient identity context for secure verification.
Cookies and Analytics
Our website may use essential cookies and limited analytics to improve reliability, navigation quality, and content usability. You can control cookies in your browser settings, but some features may become less effective if essential cookies are blocked.
Policy Updates
We may update this policy when legal, operational, or clinical communication requirements change. The latest effective date appears at the top of this page.
Legal Center and Trust Links
Terms of Service · Medical Disclaimer · About Dr. Cuong · Aftercare Handbook · Free Consultation